Refund policy

Personalised & Custom Orders

Due to the bespoke nature of our handmade, personalised products, we are unable to accept returns or exchanges on custom orders unless the item arrives faulty or damaged. This is in accordance with UK consumer law, which provides an exemption for goods made to a consumer's specification.

If your item arrives damaged or not as described, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at missitt@icloud.com. Please note that returns will need to be sent to the following address: [16 quail close,Stowmarket . Ip145fs ] 

If your return is accepted, we will either ask you to send the item back or we will arrange a return for you,  as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at missitt@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at missitt@icloud.com.

Refund & Returns Policy

At M&C Cornhole, we take great pride in handcrafting every board to order. Because our products are personalised and made to your specifications, we are unable to accept returns or exchanges unless the item arrives damaged or faulty.

Damaged or faulty items: If your order arrives damaged, please contact us within 14 days of delivery at missitt@icloud.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Non-personalised items: If you ordered a non-personalised item, you may return it within 14 days of delivery in its original, unused condition. Return postage costs are the responsibility of the customer unless the item is faulty.

Order cancellations: As all items are made to order, cancellations must be requested within 24 hours of placing your order. After this time, production will have begun and we are unable to cancel.

Refund processing: Approved refunds will be processed within 5–10 business days to your original payment method.

For any queries, please contact us at missitt@icloud.com.